Lotsforpets generally dispatch within one working day and delivery times in the current climate can vary depending on volume with the carrier but we do aim for a 48 hour service to the UK.

Any product on our website marked with “Free Delivery” will be free of charge however if you have multiple items in your basket, the discount will only apply to the items on the “Free Delivery” offer.

Lotsforpets.co.uk denies any liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by carriers. In the unlikely event of a delivery not arriving on time, any extra delivery charge will be refunded. However we cannot accept any liability involving third party contractors and would advise that no arrangements be made for installation until you are in receipt of your order.

All goods must be inspected before signing for them and refused if the packaging appears damaged.

All goods MUST be signed for upon delivery.
Any damages/missing goods/ faulty goods or open packaging MUST be reported to us with 24 hours.

The following UK postcodes AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50 and ZE May incur an extra delivery charge.

Customers ordering from Northern Ireland, Southern Ireland and Scottish highlands may incur an extra charge.

If goods are not received within 21 days, contact us direct and we will offer you alternative products to the same value or a full refund.

Courier companies will attempt to delivery your parcel/s on three occasions (A card should be posted at each unsuccessful delivery attempt). If at this point a delivery cannot be made the parcel/s will be returned to the depot for collection by yourself.

Large & Fragile items:
Applies to certain items only.

Some items are either very large or extremely fragile and may be subject to additional delivery charge. We will contact you if you are subject to this charge.

Pallet options:
We have pallet delivery options available please contact us for more information.

International Shipping:
International customer who wish to order for lotsforpets.co.uk must contact us. Additional charges will apply